If you’re a fan of scoring amazing deals at Marshalls, you know that finding a hidden gem is half the fun. But what happens when that amazing deal doesn’t quite work out? Understanding Marshalls’ return policy can save you time, frustration, and ensure you shop with confidence.
This guide breaks down everything you need to know about returning items to Marshalls, including what’s accepted, what’s not, and how to make your return process as smooth as possible.
Marshalls Return Policy Overview
Marshalls offers a standard 30-day return window for most items. This means you have 30 days from the date of purchase to return items for a full refund to your original payment method. If you miss this window, don’t worry; you may still be eligible for store credit.
Key points to remember:
- Items must be in their original condition, with tags attached.
- You’ll need your receipt or order confirmation to receive a refund to your original form of payment.
If you’re shopping at one of Marshalls’ many locations, or even on their website, understanding these basic guidelines can save you a lot of hassle later on.
What Items Can You Return?
Marshalls is fairly flexible about returns, but the store does have a few requirements for what can be returned:
- Clothing and Shoes: Items must be unworn, with the tags still attached.
- Home Goods and Accessories: These should be in their original condition, without damages.
- Gift Receipts: If you received an item as a gift, you can return it with the gift receipt for store credit.
One of the perks of Marshalls is that even clearance items are eligible for return (unless otherwise stated), as long as they meet the conditions above.
What Items Cannot Be Returned?
While Marshalls’ return policy is generally pretty lenient, a few items fall into the non-returnable category:
- Final Sale Items: Certain items are marked final sale and cannot be returned for any reason. Be sure to check the tags or signage before purchasing.
- Opened Beauty Products: For hygiene reasons, opened or used beauty products are not eligible for return.
- Customized or Altered Items: Items that have been altered in any way cannot be returned.
- Gift Cards: Once purchased, gift cards cannot be returned or refunded.
Always double-check whether an item is eligible for return before making the purchase, especially when shopping during end-of-season sales or special promotions.
How to Return Items to Marshalls
Returning items to Marshalls is straightforward. You have two main options:
1. Return Items In-Store
The simplest way to return your items is to visit any Marshalls location. Here’s what you’ll need:
- The item(s) you wish to return.
- Your original receipt or order confirmation.
- The form of payment you used for the purchase (if applicable).
Present your items and receipt at the customer service desk, and they’ll process your return right away. Refunds to your original payment method typically appear in 7–10 business days.
2. Return Items by Mail
If you’ve shopped online at Marshalls.com, you can also return your items via mail. Follow these steps:
- Log in to your Marshalls.com account and locate your order.
- Print the return form and shipping label provided on the website.
- Package your items securely and include the return form in the box.
- Attach the shipping label and drop it off at your nearest shipping carrier.
Please note that Marshalls does not cover return shipping costs, so this will be deducted from your refund.
Returns with and without a Receipt
Return with a Receipt
Returning with your original receipt is the best way to ensure a seamless refund. With the receipt:
- You’ll receive a full refund to your original payment method.
- Refunds are processed quickly, often within a few business days.
Return without a Receipt
If you’ve lost your receipt, don’t despair! Marshalls allows returns without a receipt under certain conditions:
- Refunds will be issued as store credit, not to your original payment method.
- You’ll need a valid government-issued photo ID to process the return.
- Marshalls may place some restrictions on non-receipt returns to prevent return fraud.
Pro Tip: If you’re a frequent Marshalls shopper, consider signing up for their loyalty program. Your purchases are often tracked, making it easier to process returns without a receipt.
Holiday Return Policy
The holiday season often comes with extended return windows. If you’re shopping at Marshalls during November and December, here’s what you need to know:
- Extended Return Period: Items purchased during the holiday season often have an extended return deadline, giving you more time to bring back unwanted gifts.
- Keep Tags Intact: Even during the holidays, items must comply with the general return conditions.
Check with your local store or review Marshalls’ official holiday return policy online for the most accurate details.
Tips for Easy Returns at Marshalls
Want to make your returns as hassle-free as possible? Follow these tips:
- Keep Your Receipt: Make it a habit to save all your receipts, especially for larger purchases. If you’re shopping online, save your order confirmation emails until you’re sure the items work for you.
- Check Tags: Before you leave the store, double-check that any “final sale” or “non-returnable” labels are removed if they don’t apply.
- Don’t Wait: Process your returns early to avoid missing the 30-day window.
- Know Your Items: Take note of the condition of the items you’re returning. Worn or damaged items are less likely to be accepted.
- Review Shipping Costs: If you’re returning by mail, factor in the cost of return shipping, as this may impact your overall refund.
Shop with Confidence at Marshalls
Marshalls is a treasure trove for bargain hunters and deal seekers, and their return policy is designed to make your shopping experience stress-free. By understanding their guidelines, you can shop confidently, knowing you have options if something doesn’t work out.
Whether you need to return an item in-store or by mail, Marshalls offers flexibility to meet your needs. Just keep tabs on your receipts, check the item condition, and follow the tips in this guide for a seamless return process.
Now that you’re equipped with all the details, feel free to browse and snag those amazing deals at Marshalls. And if you’re wondering what great finds await you next, head back to their aisles with confidence!
